GENERAL TERMS AND CONDITIONS

Luma Technology

1. Introduction

Luma Technology is a digital services company providing technology solutions including website development, branding and graphic design, IT support, social/digital media marketing, digital platforms software solutions, hosting infrastructure, and related digital services within its designated territory.

These General Terms and Conditions govern your use of Luma Technology’s website, mobile applications (if applicable), digital platforms, services, and related infrastructure.

By accessing or using our services, you agree to be bound by these General Terms and Conditions in their entirety. If you disagree with any part of these terms, you must not use our services.

If you use our services on behalf of a business or organization, you:

Agree that references to “you” include both the individual user and the relevant company or legal entity.
Bind both yourself and the organization you represent to these terms.
Confirm that you have the authority to agree to these terms on behalf of that organization.

2. Account Registration

By creating an account with Luma Technology, you agree to be bound by these General Terms and Conditions.

When registering, you will provide an email address/user ID and password. You agree to:

Keep your password confidential.
Notify us immediately in writing if you become aware of any unauthorized disclosure or use of your password.
Accept responsibility for all activities under your account resulting from failure to maintain confidentiality.
Use your account solely for lawful and authorized purposes.
Not transfer your account to any third party.

Any third party you authorize to manage your account does so at your own risk.

We reserve the right to suspend, restrict, or terminate your account at our sole discretion if you violate these terms.

You may contact us if you wish to close your account.

3. Services and Payments

All payments must be made in accordance with our Service Pricing, Payment Information, and Guidelines.

Failure to make payment as agreed may result in:

Suspension of services
Termination of service agreements
Legal recovery actions

We reserve the right to modify service pricing and payment structures with prior notice.

Store credits, promotional credits, or discounts (where applicable) may be revoked if fraud or misuse is suspected.

4. Refund Policy

Refunds for services are subject to the specific service agreement signed between Luma Technology and the client.

Refunds may be granted:

Where services were not delivered due to our fault
Where required by applicable law
Where explicitly stated in a written contract

Refunds, where approved, may be processed through:

Bank transfer
Store credit
Other payment methods designated by Luma Technology

Changes to refund policies will apply to new service agreements after publication.

5. Promotions and Campaigns

Promotions, training programs, digital campaigns, or competitions organized by Luma Technology are governed by separate Promotion Terms and Conditions published on our website or communicated directly.

6. Client Content Guidelines

“Your Content” includes:

Text, graphics, images, logos, videos, audio files, scripts, designs, data, and other materials submitted to us.
Feedback, testimonials, reviews, and communications.

You confirm that:

Your content is accurate, lawful, and complete.
You have the legal right to provide the content.
Your content does not infringe intellectual property, privacy, or contractual rights.

Your content must not:

Be illegal, fraudulent, or deceptive.
Be abusive, defamatory, threatening, or discriminatory.
Contain malware, spyware, or harmful software.
Promote unlawful activity.

We reserve the right to remove or modify any content that violates these rules.

7. Our Rights to Use Your Content

You grant Luma Technology a global, non-exclusive, royalty-free license to:

Use
Reproduce
Modify
Publish
Distribute

your content for the purpose of delivering services and promoting our business across marketing channels.

You warrant that all necessary moral rights have been waived to the fullest extent permitted by law.

8. Use of Our Website and Digital Platforms

You may:

View pages in a web browser.
Print pages for personal and non-commercial use.
Access services through our official interfaces.

You may not:

Republish content without permission.
Sell or sublicense our content.
Use automated bots, scraping tools, or data extraction systems.
Introduce viruses, malware, or harmful software.
Attempt to bypass security systems.
Place excessive demands on our systems.

We reserve the right to restrict access during maintenance or upgrades.

9. Intellectual Property

All content, software, designs, branding, logos, and materials on our website and platforms are protected by copyright and intellectual property laws.

All trademarks and logos of Luma Technology are our exclusive property. Unauthorized use is strictly prohibited.

Third-party trademarks appearing on our website remain the property of their respective owners.

10. Data Protection & Confidentiality

All personal data collected is processed in accordance with our Privacy and Cookie Notice.

Clients are responsible for lawful use of any customer data they provide to us. Luma Technology shall not be liable for misuse of data by clients.

11. Compliance and Audits

We maintain compliance mechanisms to prevent fraud and illegal activity.

We reserve the right to conduct due diligence and request documentation to verify compliance with:

These Terms and Conditions
Applicable laws
Regulatory requirements

You agree to cooperate fully with such requests.

12. Service Limitations

We do not guarantee:

Continuous availability of services without interruption.
Error-free operation.
Specific business outcomes or revenue results.

We are not liable for service interruptions caused by:

Natural disasters
Cyber-attacks
Government actions
Events beyond our reasonable control

13. Limitation of Liability

Nothing in these terms excludes liability where prohibited by law.

Subject to applicable law:

Our total liability is limited to the amount paid for the specific service giving rise to the claim.
We are not liable for loss of profits, data loss, business interruption, or indirect damages.
We are not personally liable through our officers or employees.

14. Indemnification

You agree to indemnify Luma Technology against all losses, damages, costs, or legal expenses arising from:

Your breach of these Terms.
Your misuse of our services.
Your failure to comply with tax or regulatory obligations.

15. Suspension and Termination

We may:

Suspend your account.
Permanently restrict access.
Delete your account.
Take legal action.

You may not create a new account to bypass suspension.

16. Entire Agreement

These General Terms and Conditions supersede all prior agreements relating to your use of our services.

17. Variation

We may revise these terms periodically.

Updated terms take effect upon publication on our website.

18. Severability

If any provision is found invalid, the remaining provisions remain enforceable.

19. Assignment

We may assign or transfer our rights and obligations.

You may not assign your rights without our written consent.

20. Third-Party Rights

No third party has rights to enforce these terms unless expressly stated.

21. Governing Law

These Terms and Conditions are governed by the laws of the territory in which Luma Technology operates.

The courts of that territory shall have exclusive jurisdiction.

22. Notices and Communication

All notices may be delivered electronically via:

Email associated with your account
Publication on our website

Electronic communication shall be deemed valid written notice.

For inquiries, please use the contact information provided on our official website.